Vokaro + 1-wtp
The AI phone assistant for auto repair shops using 1-wtp
1-wtp — Der Werkstatt-Terminplaner from acs Systemhaus GmbH is a solution built specifically for car dealerships and repair shops, combining workshop scheduling, mechanic dispatch, courtesy and demo car planning and customer-facing online booking, drawing on the data in your existing dealer management system. Vokaro answers the calls your team cannot take, establishes what the caller needs and makes sure the appointment lands where you already look for it. We set the integration up for you before you go live.
How the integration works
Map the workflow
We look at how appointments are recorded in 1-wtp at your workshop today.
Set up the connection
We set the integration up for you. You configure nothing.
Test it together
We run test calls to confirm appointments arrive the way your team needs them.
Go live
Vokaro starts answering the calls you would otherwise miss.
Integration benefits
Scheduling is the core here
1-wtp is not a side module but a scheduler. Vokaro fits it exactly.
Utilisation in view
1-wtp plans against workshop capacity. On the phone Vokaro only offers what the schedule allows.
Runs alongside many DMS
Per the vendor, 1-wtp connects to numerous workshop systems — your DMS stays as it is.
We handle setup
We connect it and test with you before you go live.
Ideal for
Frequently asked questions
Does Vokaro work with 1-wtp?
Yes. We set up the connection to 1-wtp for your workshop before you go live. There is nothing for you to configure and nothing to change about your existing installation.
Do we have to switch away from 1-wtp?
No. You keep working in 1-wtp exactly as before. Vokaro fits into your existing workflow rather than replacing it.
We use 1-wtp together with our DMS. Does anything change?
No. 1-wtp keeps drawing on your dealer management system, and Vokaro builds on what you already have configured. We come in addition; we replace nothing.
How does a phone booking reach 1-wtp?
Vokaro answers the call, establishes what the caller needs and when, and makes sure the appointment ends up where your team already looks for it. Exactly how that works for your installation, we put in writing up front.
What happens with urgent calls?
Vokaro recognises urgent requests, captures the details and notifies your team immediately by SMS, or puts the call straight through.