Between two treatments, answering the phone?
Why physical therapists should automate their appointment booking.
Physical therapy practices receive an average of 40 to 60 calls per day, with over 70% concerning appointment bookings or rescheduling (APTA industry report). Since therapists are in treatment and many practices lack dedicated reception staff, up to 50% of these calls go unanswered. An AI phone assistant like Vokaro books appointments automatically, verifies prescription data, and schedules entire treatment series in a single call.
Monday, 8:30 AM at the physical therapy practice
Jana is treating Mr. Keller's shoulder when she hears the phone ringing for the fifth time in the reception area. Her colleague Mia is also in a treatment session. After the session, Jana sees seven missed calls. Four are patients with new prescriptions who need six treatment appointments each. Jana will spend the next hour calling back and coordinating schedules instead of preparing for her next patient.Book appointments while you treat patients
- 1Capture prescription dataVokaro asks about the prescription, diagnosis, and number of prescribed treatments so appointment planning is accurate.
- 2Plan treatment seriesSix treatments, twice a week? Vokaro finds suitable slots and books the complete series in a single call.
- 3Assign therapistIf the patient has a preferred therapist, Vokaro checks their availability. Otherwise, the next available appointment is offered.
- 4Confirmation and reminderThe patient receives an appointment confirmation and is reminded before each session to prevent no-shows.
Can Vokaro book complete series of 6 or 10 appointments at once?
Yes. Vokaro asks about the number of treatments and desired frequency, checks availability, and books all appointments in a single call. The patient doesn't need to call six times.
What if a patient wants a specific therapist?
No problem. Vokaro knows your therapists and their schedules. On request, appointments are only booked with the preferred therapist.
How does Vokaro handle different insurance types?
Vokaro asks about insurance status and factors in whether a copay applies when scheduling. Different time slots or rates can apply for private-pay patients.