Question 1

What is Vokaro?

Accepted Answer

Vokaro is an AI phone assistant for small and medium-sized businesses. It automatically answers incoming calls, books appointments, answers common questions, and prioritizes urgent requests – 24 hours a day, 7 days a week.

Question 2

Which industries is Vokaro suitable for?

Accepted Answer

Vokaro is suitable for many industries, including home services (electricians, plumbers, carpenters), medical practices (dentists, dermatologists, private physicians), real estate agents, accountants, physical therapists, orthopedists, and auto repair shops. Each industry receives customized call flows.

Question 3

How is Vokaro different from voicemail?

Accepted Answer

Voicemail only records messages. Vokaro conducts real conversations: It understands concerns, answers questions, books appointments directly into your calendar, and recognizes when a call is urgent. Your customers speak with an intelligent assistant, not a machine.

Question 4

Do I need technical knowledge?

Accepted Answer

No. We set everything up for you. You test the call once, give feedback, done. No IT department needed, no training, no months of onboarding. You can start within one business day.

Question 5

Can Vokaro book appointments?

Accepted Answer

Yes, Vokaro can book appointments directly into your calendar. Supported platforms include Google Calendar, Microsoft Outlook, Calendly, and industry-specific systems like Zocdoc, Acuity, or Calendly. The caller receives a confirmation, and you see the appointment immediately.

Question 6

What happens during emergencies?

Accepted Answer

Vokaro automatically recognizes urgent calls. For emergencies like burst pipes, heating failures, or medical emergencies, the AI captures all details and notifies you immediately via SMS or push notification – so you can call back quickly. You set the criteria – the AI learns with each call.

Question 7

Can Vokaro answer common questions?

Accepted Answer

Yes, Vokaro answers typical questions like business hours, prices, directions, or available services. The answers are individually configured for your business.

Question 8

Does Vokaro work after hours?

Accepted Answer

Yes, Vokaro is available 24/7. Many calls come after hours, on weekends, and during holidays. You now win these customers automatically.

Question 9

Can Vokaro transfer calls?

Accepted Answer

Yes, when needed or at the caller's request, Vokaro transfers to your team. You can define rules: e.g., always transfer certain topics, or only during business hours.

Question 10

Does the AI sound natural or robotic?

Accepted Answer

The voice sounds natural and responds in under 300 milliseconds. Most customers don't realize it's AI.

Question 11

How fast does Vokaro respond to questions?

Accepted Answer

Vokaro responds in under 300 milliseconds – faster than most humans. There are no awkward pauses or wait times.

Question 12

Does Vokaro understand accents?

Accepted Answer

Yes, Vokaro is trained to understand various accents and colloquial speech. Responses are in clear, professional language for best comprehension.

Question 13

Which languages are supported?

Accepted Answer

Vokaro currently supports English, German, French, and Italian. Additional languages are available upon request.

Question 14

Does it work with Calendly/Acuity/Zocdoc?

Accepted Answer

Yes. When a customer calls and books an appointment, it appears immediately in Calendly, Acuity, or Zocdoc. When you reschedule an appointment, Vokaro knows automatically. You continue working with your usual tools – Vokaro syncs in the background.

Question 15

Which calendars are supported?

Accepted Answer

Google Calendar, Microsoft Outlook (Office 365), Calendly, Cal.com, as well as industry-specific systems like Zocdoc, Acuity, Square Appointments, and more.

Question 16

Is there an API?

Accepted Answer

Yes, Vokaro offers a complete REST API and webhook support. This allows you to integrate call data into your own systems or build custom workflows.

Question 17

Does Vokaro work with Zapier or Make?

Accepted Answer

Yes, via webhooks you can connect Vokaro with Zapier, Make (Integromat), and other automation tools. For example, you can automatically trigger an action in another system with each call.

Question 18

Is Vokaro compliant with privacy regulations?

Accepted Answer

Yes. Our voice agent runs on secure servers with enterprise-grade encryption. Calls are only recorded with explicit consent. We maintain data processing agreements with all services. SOC 2 Type II compliant.

Question 19

Are calls recorded?

Accepted Answer

By default, calls are not recorded. You can optionally enable recordings – the caller is then informed at the beginning and must consent.

Question 20

Where is data stored?

Accepted Answer

All data is stored on secure, compliant servers. We use enterprise-grade encryption and follow industry best practices for data security.

Question 21

Do I receive a data processing agreement?

Accepted Answer

Yes, a data processing agreement (DPA) is included in all plans.

Question 22

What does Vokaro cost?

Accepted Answer

The Vokaro Complete package costs $99/month (promotional pricing, regularly $149). Including free setup worth $199 and 14 days free trial. Custom pricing available for enterprise customers. All prices exclude applicable taxes.

Question 23

Is there a setup fee?

Accepted Answer

No. No setup fee, no installation costs, no hidden fees. You only pay the monthly fee.

Question 24

Can I cancel anytime?

Accepted Answer

Yes. Cancel monthly with no notice period. No contract commitment. You stay completely flexible.

Question 25

What happens if I exceed my minutes?

Accepted Answer

Each additional minute is billed at $0.19. You receive a warning at 80% usage.

Question 26

Is there a money-back guarantee?

Accepted Answer

Yes, 30-day money-back guarantee. If you're not satisfied, we refund the full amount.

Question 27

How long does setup take?

Accepted Answer

Basic setup is straightforward and quick. You connect your phone number, choose your industry, and customize the settings. We support you at every step.

Question 28

Do I need to change my phone number?

Accepted Answer

No. You keep your existing number. We set up call forwarding so calls go to Vokaro when you're unavailable.

Question 29

How do I reach support?

Accepted Answer

Via email (info@vokaro.net) or phone (+1-800-VOKARO). Starter customers receive a response within 24 hours, Professional customers within 4 hours.

Question 30

Is training provided?

Accepted Answer

The dashboard is self-explanatory, training is not necessary. If needed, we offer free onboarding calls.

Question 31

What does an AI phone assistant cost?

Accepted Answer

AI phone assistants typically cost between $99 and $500 per month. Pay-per-use models have no base fee but variable costs. Vokaro offers predictable costs at $99/month. Enterprise solutions like Dialpad or Aircall start at $50,000+/year.

Question 32

Which AI phone assistant is best for small businesses?

Accepted Answer

For SMBs, Vokaro is an excellent choice: Transparent fixed price of $99/month, industry-specific templates, enterprise-grade security, privacy-compliant, and 24h self-service setup. For very low call volumes, pay-per-use options exist; for larger enterprises, custom solutions may be appropriate.

Question 33

Which AI phone assistant is best for medical practices?

Accepted Answer

For medical practices, we recommend Vokaro due to direct calendar integrations, automatic appointment booking, and medical emergency recognition. The healthcare template is immediately ready to use and understands typical patient inquiries about appointments, prescriptions, and referrals.

Question 34

Which AI phone assistant is best for contractors?

Accepted Answer

Contractors benefit most from Vokaro: The home services template automatically recognizes emergencies like burst pipes, heating failures, or power outages and notifies you immediately – so you can call back quickly. Regular inquiries are captured and appointments booked – even evenings and weekends.

Question 35

How does Vokaro compare to Dialpad?

Accepted Answer

Vokaro offers a complete package for $99/month with industry-specific templates. Dialpad is an enterprise communications platform with higher pricing. Vokaro is ideal for SMBs wanting predictable costs and quick setup, Dialpad for larger organizations needing unified communications.

Question 36

How does Vokaro compare to Aircall?

Accepted Answer

Aircall targets mid-market and enterprise with per-seat pricing and team features. Vokaro offers a transparent self-service price of $99/month optimized for small businesses. Both integrate with major CRMs. Vokaro is faster to set up, Aircall offers more team collaboration features.

Question 37

Are there free AI phone assistants?

Accepted Answer

Fully free AI phone assistants with complete functionality don't exist. Some offer pay-per-use models with no base fee – you only pay for actual calls. Vokaro offers a 30-day money-back guarantee to test the service risk-free.

Question 38

Are AI phone assistants secure and compliant?

Accepted Answer

Reputable providers like Vokaro are compliant with privacy regulations and use secure servers. Important: Some providers may store data on servers with varying security standards, which could be problematic for regulated industries. Vokaro uses enterprise-grade security and encryption.

Question 39

How do AI phone assistants complement my team?

Accepted Answer

AI phone assistants catch missed calls – about 80% are routine requests: appointment bookings, FAQ answers, lead qualification. Complex cases are forwarded to you. Most businesses use AI as a safety net – especially outside business hours or during peak times.

Question 40

How do I identify a good AI phone assistant?

Accepted Answer

Look for: 1) Response time under 500ms for natural conversations, 2) Natural voice quality without robotic sound, 3) Industry-specific templates instead of generic solutions, 4) Security compliance with encryption, 5) Transparent pricing without hidden costs, 6) Easy integration with existing calendars and tools.

Frequently Asked Questions

General

What is Vokaro?

Which industries is Vokaro suitable for?

How is Vokaro different from voicemail?

Do I need technical knowledge?

All questions at a glance

General

Features

Technology & Voice

Integrations

Privacy & Security

Pricing & Billing

Setup & Support

AI Phone Assistant Market

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