Greasy hands and a ringing phone
Why auto repair shops miss half of all new customer inquiries.
Auto repair shops miss up to 45% of all incoming calls because mechanics are working in the shop and there's often no separate office staff (ZDK industry survey). A missed call means an average of $350 to $800 in lost revenue per repair job. An AI phone assistant answers calls, captures the vehicle problem, detects breakdown emergencies, and books shop appointments directly into the calendar.
Thursday, 10:30 AM under the car
Master mechanic Schreiber is under a BMW replacing the exhaust. The shop phone rings. His journeyman has both hands in a van's engine bay. The apprentice is at the inspection station. After the sixth ring, the caller hangs up. It was a new customer whose brakes are squealing, a $650 job. He Googles 'auto repair near me' and calls the next result.Answer calls even when everyone's under a lift
- 1Professional call answeringVokaro answers with your shop name and greets the customer warmly, whether it's 7 AM or 7 PM.
- 2Capture the vehicle problemWhat vehicle, what year, what's the problem? Vokaro asks the right questions and documents everything in a structured format.
- 3Detect breakdown emergenciesFor keywords like breakdown, stranded, engine failure, or accident, you're notified immediately by text.
- 4Book a shop appointmentStandard repairs like oil changes, tire changes, or inspections are entered directly into your shop calendar.
Does Vokaro understand automotive technical terms?
Yes. Vokaro is trained for auto repair and recognizes common terms like timing belt, clutch, brakes, exhaust, inspection, or emissions test. For unknown problems, the customer's description is documented verbatim.
Can Vokaro distinguish urgency levels?
Yes. Breakdown, accident, or stranded is classified as an emergency. Squealing brakes or oil leak as urgent. A routine tire change as standard. You can customize the rules.
How does Vokaro compare to hiring office staff?
Vokaro costs $129/month. A part-time receptionist costs at least $1,200. And Vokaro is available on Saturdays and after hours too, when most private customers call.