Vokaro + Edison
The AI phone assistant for electrical firms using Edison
Edison from Sander & Doll is industry software for electrical firms, covering every commercial and organisational process from quote through job handling to invoicing, including dispatch on a digital planning board. Vokaro answers the calls your team cannot take, establishes what the caller needs and makes sure the appointment lands where you already look for it. We set the integration up for you before you go live.
How the integration works
Map the workflow
We look at how appointments are recorded in Edison at your business today.
Set up the connection
We set the integration up for you. You configure nothing.
Test it together
We run test calls to confirm appointments arrive the way your team needs them.
Go live
Vokaro starts answering the calls you would otherwise miss.
Integration benefits
Built for electrical trades
Edison is tailored to electrical firms. Vokaro knows the typical phone enquiries.
Dispatch stays with you
The planning board decides who drives out. Vokaro makes sure the request arrives there complete.
A fault call is not routine
Vokaro separates fault callout from quotes and maintenance.
Local or cloud
Edison is available locally and cloud-based per the vendor. Either is fine for us.
Ideal for
Frequently asked questions
Does Vokaro work with Edison?
Yes. We set up the connection to Edison for your business before you go live. There is nothing for you to configure and nothing to change about your existing installation.
Do we have to switch away from Edison?
No. You keep working in Edison exactly as before. Vokaro fits into your existing workflow rather than replacing it.
How does a phone booking reach Edison?
Vokaro answers the call, establishes what the caller needs and when, and makes sure the appointment ends up where your team already looks for it. Exactly how that works for your installation, we put in writing up front.
What happens with urgent calls?
Vokaro recognises urgent requests, captures the details and notifies your team immediately by SMS, or puts the call straight through.