30 tenant complaints a day with no end in sight
How property managers professionally capture tenant concerns without drowning in phone calls.
Property management companies with 500 to 1,000 units receive an average of 30 to 50 tenant inquiries per day by phone (Property Management Industry Report). About 60% are recurring complaints about topics like noise, heating, trash collection, or broken fixtures. An AI phone assistant captures these complaints in a structured format, categorizes them by urgency, and only routes real emergencies like burst pipes immediately. This saves property managers an average of 2 hours of phone time per day.
Monday, 8:05 AM at the property management office
Capture, sort, and route complaints — automatically
Capture concerns in a structured format
Vokaro asks about the address, unit number, type of problem, and how long it's been going on. No more sticky note chaos.
Determine category and urgency
Noise complaint, heating failure, water damage, or elevator outage: Vokaro assigns every concern to the correct category.
Escalate urgent issues immediately
For burst pipes, heating failures in winter, or people stuck in elevators, your emergency service is notified immediately.
Generate daily report
At the end of the day, you receive a structured overview of all incoming concerns, sorted by property and urgency.
FAQ
Can Vokaro detect if a tenant is calling about the same issue again?
Yes. Vokaro logs all calls and detects when a tenant reports the same problem again. In that case, the concern is automatically flagged as escalated.
Does Vokaro work for multiple properties at once?
Yes. You enter your properties with addresses and contacts. Vokaro automatically assigns incoming calls to the correct property.
How do tenants react to speaking with an AI?
In our experience, tenants respond positively because they reach someone immediately and can report their concern. That's better than a busy signal or voicemail.
Professionalize tenant service without more staff
Vokaro captures tenant complaints, sorts by urgency, and gives you the overview. 24/7, GDPR-compliant.
No obligation · HIPAA compliant · Made in USA