Accept referrals, verify, schedule: 60 minutes every day
How to automate the referral process and give your team an hour back each day.
Orthopedic practices spend an average of 60 minutes per day on phone coordination of referrals: calls from primary care physicians, patients with referral documents, and follow-up questions about referral status (Orthopedic Practice Survey). An AI phone assistant like Vokaro accepts referral requests, captures relevant data such as diagnosis, referring physician, and urgency, and books the specialist appointment directly into the calendar.
Friday, 11:00 AM, phone at the front desk
Accept and schedule referrals — without the paperwork chaos
Capture referral data
Vokaro systematically asks the patient or referring practice about the diagnosis, referring physician, urgency, and insurance status.
Check completeness
If information like diagnosis code or referral date is missing, Vokaro specifically asks for it before booking an appointment.
Book the right appointment
Based on urgency and appointment type (initial visit, imaging, follow-up), the optimal slot in your calendar is booked.
Confirm with referring practice
On request, Vokaro notifies the referring practice about the booked appointment, ensuring the information loop is closed.
FAQ
Can Vokaro also take calls from primary care offices?
Yes. Vokaro accepts calls from both patients and referring practices, capturing all relevant referral data in a structured format in both cases.
What if the referral is incomplete?
Vokaro detects missing required information and asks the caller to provide it. If they can't, the request is flagged as incomplete and forwarded to your team.
How are urgent referrals prioritized?
Referrals with urgency notes or descriptions of acute symptoms are automatically flagged as urgent. Your team receives an immediate notification so the patient gets an appointment as soon as possible.
Referrals efficient, not chaotic
Vokaro captures referral data, checks completeness, and books appointments. Your team saves an hour per day.
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