60 calls a day, and everyone wants to be first
How orthopedic practices handle the daily call flood without losing patients.
Orthopedic practices receive 60 to 100 calls per day, making them among the busiest specialty practices by phone volume (Medical Practice Survey). Over 40% of calls concern routine questions like appointment scheduling, test result inquiries, or preparation questions for procedures. An AI phone assistant relieves the practice team by automatically answering standard inquiries, booking appointments directly, and routing urgent orthopedic cases as a priority.
Tuesday, 8:30 AM at the orthopedic practice
Routine inquiries automatic, acute cases immediate
Appointment booking without waiting
Patients book initial visits, follow-ups, or post-op appointments directly into your practice calendar without sitting on hold.
Explain procedure preparation
Does the patient need to fast? Can they take pain medication beforehand? Vokaro answers common preparation questions.
Prioritize acute patients
Descriptions like acute disc herniation, severe back pain, or sports injury are flagged as urgent.
Forward test result inquiries
Patients asking about results are documented and forwarded to the practice team, since these require physician review.
FAQ
Can Vokaro distinguish between urgent and routine orthopedic cases?
Yes. Vokaro recognizes keywords like acute disc herniation, numbness, sports injury, or severe swelling and flags these as urgent. Routine cases like follow-up appointments are handled normally.
What if patients ask about test results or MRI findings?
Result discussions require physician review and cannot be automated. Vokaro documents the request and schedules a review appointment with the doctor.
Does Vokaro work with my practice management system?
Vokaro integrates via calendar interfaces with common PMS platforms. Appointments are synced in real time, preventing double-bookings.
Relieve your front desk, satisfy your patients
Vokaro answers routine inquiries and books appointments so your team can focus on the patients in the office.
No obligation · HIPAA compliant · Made in USA