30% of all calls are just about prescriptions
How prescription requests block your practice and how to automate the process.
In dermatology practices, about 30% of all incoming calls concern prescription refills and requests (Medical Practice Survey). Each request ties up staff for 2-3 minutes. An AI phone assistant captures prescription requests in a structured format, the doctor approves digitally, and the patient is automatically notified when the prescription is ready. This saves an average practice 90 minutes of phone time per day.
Wednesday, 11:00 AM at the front desk
Capture prescription requests digitally, not on sticky notes
Patient calls and states their request
Vokaro captures name, date of birth, desired medication, and dosage in a structured format.
Request goes digitally to the doctor
The doctor receives a clear list of all prescription requests and can approve or decline them individually.
Patient is notified
Once the prescription is approved, Vokaro informs the patient that it's ready for pickup.
No sticky notes, no chaos
All requests are digitally documented, traceable, and stored in GDPR compliance.
FAQ
Is this GDPR-compliant for health data?
Yes. Vokaro runs on servers in the EU, with a data processing agreement in place. All patient data is encrypted. We meet the special requirements for health data under GDPR Article 9.
Can Vokaro distinguish between insurance types?
Yes. Vokaro asks about insurance status and categorizes the request accordingly. Your doctor immediately sees which type of prescription needs to be issued.
What if a patient requests a medication they've never had before?
For first-time prescriptions, Vokaro forwards the request as a callback, since a medical consultation is necessary. Only refills for known medications are processed through the standard workflow.
Prescription requests digital, not on sticky notes
Vokaro captures prescription requests in a structured format, your doctor approves, the patient is informed. No more paper chaos.
No obligation · HIPAA compliant · Made in USA