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Accounting Firms/Updated March 1, 2026

35% of your work time goes to answering the phone

How accountants can spend more time advising and less time on phone calls.

Accountants in solo practices and small firms spend about 35% of their work time on client phone inquiries (AICPA Workforce Study). Over 60% of these are status questions, appointment requests, or document inquiries that don't require accounting expertise. An AI phone assistant filters out these routine inquiries so accountants can focus on high-value advisory work.

35%
of work time accountants spend on phone calls
AICPA Workforce Time Study
23 min
it takes to return to full concentration after an interruption
University of California Irvine Study
$150-250
hourly rate of an accountant lost to phone interruptions
CPA Fee Schedule Survey

Thursday, 2:00 PM at the solo practice

Accountant Mr. Stein is working on a complex estate tax strategy. The phone rings: client Meier asks if his documents arrived. Five-minute interruption. Barely back to the numbers, it rings again. Mrs. Hoffmann wants to know if a meeting next week is possible. After the fourth call in one hour, Mr. Stein hasn't written a single paragraph and needs ten minutes each time to refocus.

Clients served, accountants undisturbed

1

Take and categorize inquiries

Vokaro answers the call, captures the concern, and categorizes it: status question, appointment request, document inquiry, or professional consultation.

2

Answer routine questions directly

Standard questions like 'Have my documents arrived?' or 'When is the next filing deadline?' are answered by Vokaro immediately.

3

Book appointments

Clients who want a personal consultation book directly into your calendar, without interrupting you.

4

Forward complex questions with priority

Complex tax questions are forwarded as a prioritized callback request with all details to you.

FAQ

Will clients complain about not speaking to me personally?

In our experience, clients are relieved to reach someone immediately rather than sitting on hold. And for personal consultations, they can always book an appointment.

What if a client urgently needs tax advice?

Vokaro recognizes urgent matters — for example, IRS notices with deadlines — and forwards them as a priority. You decide whether to respond immediately or schedule a prompt callback.

Doesn't $129/month cost less than the lost work time?

Much less. At an hourly rate of $150 and two fewer hours of phone time per week, you save over $1,200 monthly. The $129 for Vokaro is practically a rounding error.

More advising, less answering phones

Vokaro takes client inquiries and gives you back the focus you need for quality advisory work.

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